| Job Department Title | Workplace Challenge | Cause of Challenge | Features | Benefits |
|---|
| Customer Service | - Responding to the customer demands for more appointments.
- Increase field workforce productivity and respond to customer service spikes.
| Long lead-time to make updates to the existing appointment system. | - Fully Configurable.
- Adjust Resource schedule on the fly.
- Quickly Respond to emergencies.
| - Fully integrated with CIC0 and CRM front office process.
- Appointment scheduling through, CIC0, CRM or IVR.
- User can view work center data based on Day and Work Center.
- Ability to make the Adjustment in Schedule by Day.
- Ability to create Schedule by work center.
|
| Dispatch Unit | - Lack of filtering capabilities.
- Multiple transactions to perform effective dispatching.
- User knowledge is crucial for the effective dispatching.
| All the functions needed are not at one place. | - Single transaction to manage all the aspects of dispatching.
- Recommendation based on availability, skills, and schedule.
- First work on priority customers.
- Tabular and Gant chart for assignments
| - Dispatcher is working from one place to manage all the day-to-day activities.
- Recommendation functionality to recommend most suitable resource available.
- Map integration.
- Mass update.
|
| Dispatch Unit | - Geographic location of the vehicles, jobs, and employees.
- Ability to assign on the map.
- Route making.
| Lack of integration of mapping system with SAP. | - Track Vehicles, Jobs, and Assets.
- Assign Job On Map.
- Route optimization.
- Alerts and Reports.
- Fleet Management.
- Send crew picture to the customer.
| - Track Vehicles, Jobs, and Assets.
- Assign Job On Map.
- Route optimization.
- Alerts and Reports.
- Fleet Management.
- Send crew picture to the customer.
|
| Fleet Management | Monitoring vehicle health and driver behaviour. | Lack of information to make the right decision. | - Track Vehicles, Jobs, and Assets.
- Generate maintenance schedule based on time and distance travelled.
- Alerts and Reports.
- Fleet Management.
| - Gets valuable information about location, speed, and ignition to monitor travel mileage and idling.
- Gets information about the driver behaviour including safety belt use, acceleration, and harsh driving.
- Helps in making the right decision about the vehicle maintenance and replacement.
|
| Operations Management | - Obtaining historical information for legal and investigation purposes.
- Real-time tracking of field personnel.
- Field personnel safety.
- Route optimization.
| Lack of integration of mapping system with SAP. | - Track Vehicles, Jobs, and Assets.
- Assign Job On Map.
- Route optimization.
- Alerts and Reports.
- Fleet Management.
- Send crew picture to the customer.
| - Historical data analysis using breadcrumb trail.
- Real-time tracking vehicle/employee movements.
- Ability to define routes, and assign stops to the routes.
- Productivity improvement of supervisor, dispatcher, and field workforce.
- Reduce driving on the roads by obtaining optimized routes and driving directions.
- Increase number of stops/jobs due to increased efficiency.
- Increase customer satisfaction by giving them real-time location and status of the field technician.
- scheduled to visit their house.
|
| Field workforce | - Paper-based process
the end to end process is not fully
automated
available solutions are generic and do not meet utility specific needs
| Paper-based processor partially digitized process. | - Fully Configurable.
- SMP platform.
- 25+ Utility specific processes.
- Map, Routing, Inventory, messaging etc…
- Real-time and will work offline.
| - Digital transformation of all the processes related to the Utility industry.
- Works Online or Offline and Syncs real-time with any back-end system.
- Pre-packaged app minimizing implementation.
- Timelines resulting in the early realization of ROI to business.
- Fully responsive and device agnostic application
- Reduces total cost of ownership up to 80%
|
| Field workforce | - Available solutions are generic and do not meet industry specific needs.
- Paper-based process accounting for redundancy of data and manual errors.
- Increased turnaround time for equipment release to production causing lower production throughput.
- Paper-based approval process increases overall maintenance window.
| Paper-based processor partially digitized process. | - Fully Configurable.
- One application for preventive, corrective and breakdown maintenance.
- Map, Routing, Inventory, Messaging etc..
- Real-time and will work offline.
| - Digital transformation of all the processes related to the Utility industry.
- Works Online or Offline and Syncs real-time with any back-end system.
- Pre-packaged app minimizing implementation.
- Timelines resulting in the early realization of ROI to business.
- Fully responsive and device agnostic application.
- Reduces total cost of ownership up to 80%
|
| Field workforce | - Paper-based data entry during inspection process which is more prone to manual errors.
- Additional efforts to enter the same data in SAP system or other backend systems.
- Locating the right asset due for inspection especially in the asset-heavy industries.
- No validation to ensure all the inspection checkpoints are covered during the physical inspection.
| Paper-based processor partially digitized process. | - End to end Inspection workflow to capture inspection parameters, geocodes and images.
- Display of Inspection jobs on the map.
- Description of the route to the job, according to priority and messaging to get real-time alerts from head office.
- Barcode enabled.
- Develop Asset inventory for new assets.
| - Mobile application covering end to end SOP for Asset Inspection.
- Fully responsive offline application.
- Pre-packaged app minimizing implementation timelines resulting in the early realization of ROI to business.
- Fully configurable UI from the backend.
- Reduces total cost of ownership up to 80%.
|
