cSIGN
Electronic Signature Capture for improved customer service with cSign!
Crave Electronic Signature Capture is an SAP-integrated solution designed to capture customer signature electronically and store them directly into SAP, eliminating paperwork and billing disputes.
#striped-custom-5ed07b2ae7f12{color:!important;} #striped-custom-5ed07b2ae7f12.testimonials .bubble{background-color: } #striped-custom-5ed07b2ae7f12.testimonials .bubble:after{border-top-color:;}
"
cSIGN – Electronic Signature Capture for improved customer service
"
[popup_anything id=”10083″]
REQUEST FOR BROCHURE
Situation
- Customer proof of signature is required for billing additional services provided by the field workforce. When signature is taken via paper or forgotten, customer disputes are common.
Challenges
- Paper based process is not effective to manage customer services.
- Document management is incredibly difficult when the call volume (and amount of paper work) is large.
- Paper signatures can be lost and disputed.
- Organization of all material and resending to customer is time consuming
- Risk of customer dissatisfaction and chances of litigations from mishandled signatures.
Solution Innovation
- Novel features such as SAP Cloud Platform integration.
- Capture customer signature, display order details, enter the details of the work done, and the image of the work
- Capture the work performed at customer site, including requesting the existing order details real-time.
- Instantly sync confirmed delivery and signature with database.
- Bar code scanning functionality can be enabled as needed
Value Drivers
- Instantly capture and store signatures via mobile.
- Eliminate loss from completion of work disputes.
- A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%.
- Completely scalable technology that grows with the business.
- Digitize the signature process to eliminate billing disputes and paper processes.
- Real time reporting.
- Proof of receipt via email or Bluetooth enabled printing
- Fully configurable UI from the back-end
- Multi-lingual capabilities
- Fully responsive with iOS, Android, Tablet, etc. out of the box
Solution Environment
