cSIGN
Electronic Signature Capture for improved customer service with cSign!
Crave Electronic Signature Capture is an SAP-integrated solution designed to capture customer signature electronically and store them directly into SAP, eliminating paperwork and billing disputes.
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cSIGN – Electronic Signature Capture for improved customer service
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REQUEST FOR BROCHURE
Situation
- Customer proof of signature is required for billing additional services provided by the field workforce. When signature is taken via paper or forgotten, customer disputes are common.
Challenges
- Paper based process is not effective to manage customer services.
- Document management is incredibly difficult when the call volume (and amount of paper work) is large.
- Paper signatures can be lost and disputed.
- Organization of all material and resending to customer is time consuming
- Risk of customer dissatisfaction and chances of litigations from mishandled signatures.
Solution Innovation
- Novel features such as SAP Cloud Platform integration.
- Capture customer signature, display order details, enter the details of the work done, and the image of the work
- Capture the work performed at customer site, including requesting the existing order details real-time.
- Instantly sync confirmed delivery and signature with database.
- Bar code scanning functionality can be enabled as needed
Value Drivers
- Instantly capture and store signatures via mobile.
- Eliminate loss from completion of work disputes.
- A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%.
- Completely scalable technology that grows with the business.
- Digitize the signature process to eliminate billing disputes and paper processes.
- Real time reporting.
- Proof of receipt via email or Bluetooth enabled printing
- Fully configurable UI from the back-end
- Multi-lingual capabilities
- Fully responsive with iOS, Android, Tablet, etc. out of the box
Solution Environment
