Crave InfoTech’s Field Service Manager (cFSM) helps the high-performing utility efficiently manage after-sales services. Using cFSM to build and control technician schedules create more-efficient operations which work to improve service performance and increase customer satisfaction. Usage of application is to manage the Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs. Job routing using HERE, Google, ESRI map integration.

Common Challenges Faced by Facility & Equipment Maintenance Professionals

Field Services are predominantly paper-based or via a complicated mobile application

Real time tracking of field workforce is not possible

Wasted work hours and delays in job completion create poor customer satisfaction

UI is built specifically for one type of device and needs extensive effort to change

Our Innovations And Solutions

Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform. Real time information such as Notifications, Order Operation, Work History, Pending Jobs etc. available to maintenance personnel to be more productive.

Novel functions include Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs.

Top Features of cMaintenance by Crave

The facility maintenance process has technicians observe, create manual certificate, seek approval, and fix breakdowns. The time-consuming process is lengthened if the fixing of the breakdown requires specifically skilled worker

Solution Environment

Industry Expertise

Let’s turn our deep knowledge of your industry into shared success

Our Value Drivers