Crave Sales Force Automation


Crave Sales Force Automation cSFA

The Sales Force Digital connect B2B for SAP & non-SAP Customers
  • Sales force team digital connect with customer
  • Monthly Subscription & Prepetual option
  • Out of the box integration with SAP (ECC & S/4HANA ) & non-SAP system
  • Quick Go-live in 2-8 weeks​
  • Pre-packaged Basic cSFA BAS
  • Pre-packaged Standard cSFA STD
  • Pre-packaged Enterprise cSFA ENT

On ground Sales representatives place orders to customer service teams on behalf of customers.

Current communication Channel lead delay in Order booking and delivery , loss of business revenue and market share

  1. Call customer service
  2. Send an email to customer service
  3. Send a fax to customer service

Sales Force Automation cSFA Subscription provide seamless integration to extended order processing by sales force with customer over the cloud and bring Quick Order placement & approval , complete transparency & 100% process accuracy , realtime transaction & information on click of button with lower cost & returns higher degree of process automation.

Business Challenge

  • Sales force team communication is manual off-line on phone, email, Fax…
  • Increase in headcounts and high drop off rate for customer service
  • No Real-time order placement and approval Visibility for sales force team
  • Lack of transparency and information for sales force team on invoice payment status
  • Delay customer deliveries due to non real-time & miss out change order
  • Order placing and approval is time consuming
  • No Promotional and discount calculation at order placement


Sales Force Automation cSFA​

  • Ensure accurate & fast customer order placement
  • Time saving for sales force as customer information available online and real time simple to use online solution for the sales force to place orders and access customer data such as invoices easily
  • Discounts up to a defined percentage can be applied by the sales representative
  • Shipping conditions can be changed at order placement
  • Approval flows for discounts are automatically initiated and order is placed on approval
  • At lower cost returns higher degree of process automation
  • Avoid wrong & delay deliveries to customer
  • Solution available on mobile phone, tablet and desktop
  • Better customer relationship, trust & higher customer service level

Your Intelligent Enterprise, get powered with Crave Sales Force Automation cSFA

Top Questions by SFT to customer? ​

  • New order placement ? … More business
  • Order approval confirmation ?… Product availability to customer
  • Invoice Status ? …payment collection
  • New discount ? … new business opportunity

Top Benefits Sales Force Automation cSFA

  • Ensure accurate & fast customer order booking
  • Digitization of sales order booking process
  • Achieve operational efficiency & ease of doing business with customers
  • Real-time & online new orders booking, track Orders Status, View Product Catalogue, Dashboards to customer’s
  • Higher degree of process automation for customer management
  • Faster and improved material searching with online customer specific catalogue
  • Discounts & Promotion offering online to customer increase business revenue
  • Fast response to customer deliveries
  • Solution available on mobile phone, tablet and desktop
  • Better customer relationship, trust & higher customer service level

Integrated solution offerings Crave Sales Force Automation cSFA​​

Pre-packaged ScopeBasic cSFA BASStandard cSFA STD​Enterprise cSFA ENT​
Customer Account master
Product Master
Discount master
Promotional Offer master
Shipping condition master
Payment Method master
Place an Customer Order
Customer Invoice Status
Order Tacker
Dashboard Order- New, Change, Cancel, Reject & customer Invoice & ageing
Share of Business Customer wise
Customer Performance Report
Sales Inquiry
Urgent Order, New product, Promotion & discount Notification
Delivery Schedule to Customer
Monthly Subscription on Cloud Start from (Upto 25 Customers)*​
Additional per customer per Month (Monthly Subscription)
On time set up fee​
Prepetual – On Premise one time cost
Prepetual – On Premise AMC 12 months
Standard Deployment2 weeks ​4 weeks​8 weeks​
Integrated With SAP ECC 6 & S/4 Hana On premise & Non-SAP ERP

Process Flow Crave Sales Force Automation cSFA

Deployment with Activate Methodology Crave Sales Force Automation cSFA