Crave Digital Customer Network

cDCN

Crave Digital Customer Network cDCN

The Customer Digital connect B2B for SAP & non-SAP Customers
  • Free for Customer to digital connect with Supplier
  • Industry Proven Mobility& Web Customer management Solution​
  • Monthly Subscription and Prepetual option
  • Out of the box integration with SAP (ECC & S/4HANA ) & non-SAP system​
  • Quick Go-live in 2-8 weeks
  • Pre-packaged Basic cDCN BAS
  • Pre-packaged Standard cDCN STD
  • Pre-packaged Enterprise cDCN ENT

On a daily basis customer book order, track order status, search product catalogue and do multitude of phone calls, emails, paper, manual transactions.

  1. Call customer service
  2. Send an email to customer service
  3. Send a fax to customer service

These manual and multichannel approach may lead to miscommunication, high processing time, inaccuracy, excess resources and costing.

Digital Customer Network cDCN Subscription provide seamless integration to Industry Proven Mobility& Web Customer management Solution over the cloud to achieve operational efficiency & ease of doing business with customers, new orders booking, track Orders Status, View Product Catalogue , Dashboards to help customer’s,100% process accuracy, real-time transaction & information on click of button with lower cost & returns higher degree of process automation.

Business Challenge

  • Customer communication is manual off-line on phone, email, Fax…
  • Increase in headcounts and high drop off rate for customer service
  • No Real-time Order placement & Visibility to Customer
  • Lack of transparency and information
  • Delay customer deliveries due to non real-time & miss out order
  • No Promotional and discount visibly to customer
  • Order & dispatch communication via email and phone call that is time consuming and high maintenance cost.
  • No customer specific product catalogue

Solution​

Digital Customer Network cDCN​

  • Digital Customer Network cDCN provide digital connection to Customer
  • Digital Customer Network cDCN provide seamless integration with Industry proven mobility & web customer management solution over the cloud to achieve operational efficiency & ease of doing business with customers, natively integrated with SAP ERP (SAP ECC/SAP S/4HANA) & non SAP system
  • Provide Complete Transparency to customer
  • 100% Process Accuracy
  • Real-time order placement on click of button
  • Online customer specific catalogue & easy search
  • Global solution that can be applied for all markets

Your Intelligent Enterprise, get powered with Crave Digital Customer Network cDCN​

Top Questions by customer​

  • Online Order booking ? … More business
  • Online Product catalogue ? … Product availability to customer
  • Online Order tracking ? …Delivery & on-time payment
  • New discount & promotion ? … new business opportunity

Top Benefits Digital Customer Network cDCN

  • Ensure accurate & fast customer order booking
  • Digitization of sales order booking process
  • Achieve operational efficiency & ease of doing business with customers
  • Real-time & online new orders booking, track Orders Status, View Product Catalogue, Dashboards to customer’s
  • Higher degree of process automation for customer management
  • Faster and improved material searching with online customer specific catalogue
  • Discounts & Promotion offering online to customer increase business revenue
  • Fast response to customer deliveries
  • Solution available on mobile phone, tablet and desktop
  • Better customer relationship, trust & higher customer service level

Integrated solution offerings Crave Digital Customer Network cDCN​​

Pre-packaged ScopeBasic cDCN BASStandard cDCN STD​Enterprise cDCN ENT​
Customer Account master
Change Purchase Order
Product Catalogue
Discount offer
Promotional Offer
Payment Method master
Customer Order Booking
Customer Invoice Status
My Order Tacker
Customer credit master
Dashboard – Order Pending & Reject , customer Invoice & Order ageing
Customer Order Vs Billing Report
Sales Inquiry
Urgent Order, New product, Promotion & discount Notification
Delivery Schedule to Customer
Monthly Subscription on Cloud Start from (Upto 25 Customers)*​$100$200$300​
Additional per customer per Month (Monthly Subscription)$2​$3​$5
On time set up fee​$5k​$10k​$25k​
Prepetual – On Premise one time cost$25K​$50K​$99K​
Prepetual – On Premise AMC 12 months$3.75K​$7.5K$14.85K​
Standard Deployment2 weeks ​4 weeks​8 weeks​
Integrated With SAP ECC 6 & S/4 Hana On premise & Non-SAP ERP

Process Flow Crave Digital Customer Network cDCN

Deployment with Activate Methodology Crave Digital Customer Network cDCN

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