High performing utilities continually improve their operating assets so as to save costs and help the bottom line. They streamline each and every opportunity to match supply with demand. They predict wear and tear to prevent downtime and increase base reliability measures. They fine tune equipment to run at the highest cost-efficiency levels. And they integrate their workforce operations with a comprehensive plan to achieve all of the above asset maintenance improvements.

Our EAM solutions address Utility industry challenges

The Crave InfoTech Enterprise Asset Management offering for utilities includes component solutions which can be utilized individually or as a holistic program to address the mobility challenges specific to the industry:

Job Department Title Workplace Challenge Cause of Challenge Features Benefits

Customer Service

  • Responding to the customer demands for more appointments.
  • Increase field workforce productivity and respond to customer service spikes.

Long lead-time to make updates to the existing appointment system.

  • Fully Configurable.
  • Adjust Resource scheduleon the fly.
  • Quickly Respond to emergencies.
  • Fully integrated with CIC0 and CRM front office process.
  • Appointment scheduling through, CIC0, CRM or IVR.
  • User can view work center data based on Day and Work Center.
  • Ability to make the Adjustment in Schedule by Day.
  • Ability to create Schedule by work center.

Dispatch Unit

  • Lack of filtering capabilities.
  • Multiple transactions to perform effective dispatching.
  • User knowledge is crucial for the effective dispatching.

All the functions needed are not at one place.

  • Single transaction to manage all the aspects of dispatching.
  • Recommendation based on availability, skills and schedule.
  • First work on priority customers.
  • Tabular and Gant chart for assignments
  • Dispatcher is working from one place to manage all the day-to-day activities.
  • Recommendation functionality to recommend most suitable resource available.
  • Map integration.
  • Mass update.

Dispatch Unit

  • Geographic location of the vehicles, jobs and employees.
  • Ability to assign on the map.
  • Route making.

Lack of integration of mapping system with SAP.

  • Track Vehicles, Jobs and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Mgt.
  • Send crew picture to customer.
  • Track Vehicles, Jobs and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Management.
  • Send crew picture to customer.

Fleet Management

Monitoring vehcile health and driver behaviour.

Lack of information to make right decision.

  • Track Vehicles, Jobs and Assets.
  • Generate maintenance schedule based upon time and distance travelled.
  • Alerts and Reports.
  • Fleet Mgt.
  • Gets valuable information about location, speed and ignition to monitor travel mileage and idling.
  • Gets information about the driver behaviour including safety belt use, acceleration, and harsh driving.
  • Helps in making the right decision about the vehicle maintenance and replacement.

Operations Management

  • Obtaining historical information for legal and investigation purposes.
  • Real-time tracking of field personnel.
  • Field personnel safety.
  • Route optimization.

Lack of integration of mapping system with SAP.

  • Track Vehicles, Jobs and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Mgt.
  • Send crew picture to customer.
  • Historical data analysis using bread crumb trail.
  • Real-time tracking vehicle/employee movements.
  • Ability to define routes, and assign stops to the routes.
  • Productivity improvement of supervisor, dispatcher and field workforce.
  • Reduce driving on the roads by obtaining optimized routes and driving directions.
  • Increase number of stops / jobs due to increased efficiency.
  • Increase customer satisfaction by giving them real-time location and status of the field technician.
  • scheduled to visit their house.

Field workforce

  • Paper-based process The end to end process is not fully automated Available solutions are generic and does not meet utility specific needs

Paper-based process or partially digitized process.

  • Fully Configurable.
  • SMP platform.
  • 25+ Utility specific processes.
  • Map, Routing, inventory, messaging etc...
  • Real time and will work offline.
  • Digital transformation of all the processes related to Utility industry.
  • Works Online or Offline and Syncs real-time with any back-end system.
  • Pre-packaged app minimizing implementation.
  • timelines resulting in early realization of ROI to business.
  • Fully responsive and device agnostic application
  • Reduces total cost of ownership up to 80%

Field workforce

  • Available solutions are generic and does not meet industry specific needs.
  • Paperbased process accounting for redundancy of data and manual errors.
  • Increased turn around time for equipment release to production causing lower production throughput.
  • Paper-based approval process increases overall maintenance window.

Paper-based process or partially digitized process.

  • Fully Configurable.
  • One application for preventive, corrective and breakdown maintenance.
  • Map, Routing, inventory, messaging etc..
  • Real time and will work offline.
  • Digital transformation of all the processes related to Utility industry.
  • Works Online or Offline and Syncs real-time with any back-end system.
  • Pre-packaged app minimizing implementation.
  • timelines resulting in early realization of ROI to business.
  • Fully responsive and device agnostic application.
  • Reduces total cost of ownership up to 80%

Field workforce

  • Paper-based data entry during inspection process which is more prone to manual errors.
  • Additional efforts to enter the same data in SAP system or other backend systems.
  • Locating the right asset due for inspection specially in the asset heavy industries.
  • No validation to ensure all the inspection checkpoints are covered during physical inspection.

Paper-based process or partially digitized process.

  • End to end Inspection workflow to capture inspection parameters, geo codes and images.
  • Display of inspection jobs on the map.
  • Descriptions of route to the job, according to priority and massaging to get reat time alerts form head office.
  • Bar code enabled.
  • Develop Asset inventory for new assets.
  • Mobile application covering end to end SOP for Asset Inspection.
  • Fully responsive offline application.
  • Pre-packaged app minimizing implementation timelines resulting in early realization of ROI to business.
  • Fully configurable UI from the back-end.
  • Reduces total cost of ownership up to 80%.

About Crave InfoTech’s EAM component mobile solutions for Utilities


Flexible scheduling

Make appointment scheduling process more efficient using cScheduling !

ABAP bolt on developed to simplify the workforce scheduling process fully integrated with front office process to present the appointments available at that moment. The module is fully flexible to accommodate changes to the workforce schedule and appointment slots to enhance the relationship between customer service and the work execution team, most suitable to respond to the emergency situations in time without waiting for transports and system delays. The key features of this add-on are:

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Flexible scheduling

  • User friendly custom transaction to maintain task and skills, task duration, and travel time calculation
  • Fully integrated with CIC0 and CRM front office process
  • Appointment scheduling through, CIC0, CRM or IVR
  • User can view work center data based on Day and Work Center.
  • Ability to make the Adjustment in Schedule by Day.
  • Ability to create Schedule by work center.
  • Appointment slot display is configurable up to 50 days.
  • Updates notification and or Work order operation for each appointment schedule, updated or cancelled to reflect the accurate count of the availability of the resources.

Flexible Dispatch

Better and accurate way of managing the SAP activity using cDispatch !

Flexible dispatch is a one stop dispatch cockpit where dispatcher can manage all the activities he needs to perform in SAP including

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Flexible Dispatch

Key features
  • Managing Master data
  • Managing work pool – notification and orders
  • Dispatch work to the workforce
  • Print work packet
  • Create Task list from the work completed
  • KPI reporting

Dispatch work to the workforce

  • User can search the notification or orders based upon
    • Notification Type, Notification Number, Start Date, End date etc..
    • Planner Group, Planning Plant, Priority, Functional Location etc..
    • Collection related parameters including amount owed, payments due, installment plans in place etc…
  • The output of the search is an ALV grid which can be sorted using all the columns available.
  • Create new order
  • Single or multiple row selection to perform functions like mass update, assign, un-assign, release.
  • Link existing orders to the notifications
  • Mass change : This function allow mass update of following fields on notification or order
    • User Status
    • Main work center
    • Required Start date
    • Required end date
    • Required Start time
    • Required end time
    • Priority
    • Person responsible
  • Recommendation: System will recommend up to 5 field workers with % match based upon skills, availability, shift, proximity to the job location and help dispatcher to make right decision.
Tracking of products

Assets Tracking

Digital Transformation of Tracking Vehicles, Jobs and Assets using cTrack !

Crave InfoTech's cTrack-n-Trace is an integrated solution providing Flexible Work Scheduling, Field service monitoring and Asset Tracking. The solution has been specially designed keeping in mind the challenges faced by service centric organizations.

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Assets Tracking

Key Features
  • Real time geo positioning of fixed and movable assets using GPS technology
  • Job tracking and job assignment
  • Route optimization, Vehicle immobilization, Geo fencing, Route deviations, Real time traffic conditions and alerts
  • Vehicle maintenance plan and capturing maintenance details
  • Monitoring of Vehicle parameters such as ignition On/Off, speed, fuel sensing, driving pattern etc.
  • Historical data analysis using bread crumb trail functionality allows investigation of customer complaints, discipline workforce based upon auditable information, defend workforce against false allegations.
  • Built-in scenarios applicable to service industry
  • Pre-packaged app minimizes implementation timelines and supports realization of early ROI

Maintenance Management

Digital transformation of Maintenance Process through cMaintenance !

Crave InfoTech Maintenance convert paper-based maintenance activities for prevention, correction, and breakdown into an information technology system which utilizes mobility features. Our solution collects all maintenance activities so that data and knowledge can improve efficiency.

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Maintenance Management

Key Features
  • Specially designed for maintenance workforce to capture work completion, time confirmation, and measurement details. Update and create new notification or work order from the field.
  • Real time information such as notifications, order operation, work history, pending jobs etc. available to maintenance personnel to be more productive
  • Provides flexibility to maintenance users to customize User Interface to best fit their needs through configurable design and helps reduce the vendor dependency
  • Device agnostic solution and designed to work in online as well as offline mode
  • Map, Routing, inventory, and messaging.

Asset Inspection

Digital Transformation of Mobility Solution Using cInspect !

Crave Asset Inspection solutions covert paper-based maintenance activities for prevention, correction, breakdown and calibration into an information technology system which utilizes mobility features.

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Asset Inspection

Key Features
  • Complete Inspection workflow built inside the cInspect mobile app for maintenance personnel
  • Configurable Industry specific asset list, job details. Inspection Checklist as per standard operating process (SOP) and Inspection types recommended by asset manufacturers as applicable
  • Inspection jobs displayed on the map to ease the location tracking
  • Provision to capture the Lat Long coordinates (position) through GPS functionality
  • Directions to route to the job, according to priority and messaging to get real time alerts from head office
  • Capture asset photo before and after inspection for records and analysis/training purpose
  • Bar code enabled
  • New assets can be scanned and added in the asset inventory
FSM

Field Service Manager

Digital Transformation for Utility Field Workforce!

Crave InfoTech's Field Service Manager (cFSM) helps the high performing utility efficiently manage after-sales services. Using cFSM to build and control technician schedules creates more-efficient operations which work to improve service performance and increase customer satisfaction. Usage of application is to manage the service order completion, time reporting, material Confirmation, inventory movements (truck to truck transfer), Meter reading entry, Meter Installation, removal, exchanges, Turn On, Turn Off, Shut off non pay, Customer Complaint Investigation, Disconnection and Re-connections, Permitting, Maintenance order, Measuring points and Payment Collection, Substation Measuring points, Hydrant maintenance, Leak reading, Pole Inspection, Pending and completed jobs. Job routing using HERE, Google, ESRI map integration.

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Field Service Manager

Key Features
  • Fully Configurable 25+ Utility specific and 20+ public sector specific processes available on HCPm and SMP platform
  • Specially designed for field workforce to capture completion for 45+ processes, timesheet, meter reading details. Update and create new notification or work order from the field.
  • Real time information such as notifications, order operation, work history, pending jobs etc. available to maintenance personnel to be more productive
  • Provides flexibility to field users to customize user interface to best fit their needs through configurable design and helps reduce the vendor dependency
  • Device agnostic solution and designed to work in online as well as offline mode
  • Map, Routing, inventory, and messaging.