Crave Utilities Enterprise Asset Management

EAM

Crave InfoTechUtilities Enterprise Asset Management-EAM

High performing utilities continually improve their operating assets so as to save costs and help the bottom line. They streamline each and every opportunity to match supply with demand. They predict wear and tear to prevent downtime and increase base reliability measures. They fine tune equipment to run at the highest cost-efficiency levels. And they integrate their workforce operations with a comprehensive plan to achieve all of the above asset maintenance improvements.

Our EAM solutions address Utility industry challenges

The Crave InfoTech Enterprise Asset Management offering for utilities includes component solutions which can be utilized individually or as a holistic program to address the mobility challenges specific to the industry:

Job Department TitleWorkplace ChallengeCause of ChallengeFeaturesBenefits
Customer Service

  • Responding to the customer demands for more appointments.
  • Increase field workforce productivity and respond to customer service spikes.
Long lead-time to make updates to the existing appointment system.
  • Fully Configurable.
  • Adjust Resource schedule on the fly.
  • Quickly Respond to emergencies.
  • Fully integrated with CIC0 and CRM front office process.
  • Appointment scheduling through, CIC0, CRM or IVR.
  • User can view work center data based on Day and Work Center.
  • Ability to make the Adjustment in Schedule by Day.
  • Ability to create Schedule by work center.
Dispatch Unit

  • Lack of filtering capabilities.
  • Multiple transactions to perform effective dispatching.
  • User knowledge is crucial for the effective dispatching.
All the functions needed are not at one place.
  • Single transaction to manage all the aspects of dispatching.
  • Recommendation based on availability, skills, and schedule.
  • First work on priority customers.
  • Tabular and Gant chart for assignments
  • Dispatcher is working from one place to manage all the day-to-day activities.
  • Recommendation functionality to recommend most suitable resource available.
  • Map integration.
  • Mass update.
Dispatch Unit

  • Geographic location of the vehicles, jobs, and employees.
  • Ability to assign on the map.
  • Route making.
Lack of integration of mapping system with SAP.
  • Track Vehicles, Jobs, and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Management.
  • Send crew picture to the customer.
  • Track Vehicles, Jobs, and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Management.
  • Send crew picture to the customer.
Fleet Management

Monitoring vehicle health and driver behaviour.Lack of information to make the right decision.
  • Track Vehicles, Jobs, and Assets.
  • Generate maintenance schedule based on time and distance travelled.
  • Alerts and Reports.
  • Fleet Management.
  • Gets valuable information about location, speed, and ignition to monitor travel mileage and idling.
  • Gets information about the driver behaviour including safety belt use, acceleration, and harsh driving.
  • Helps in making the right decision about the vehicle maintenance and replacement.
Operations Management

  • Obtaining historical information for legal and investigation purposes.
  • Real-time tracking of field personnel.
  • Field personnel safety.
  • Route optimization.
Lack of integration of mapping system with SAP.
  • Track Vehicles, Jobs, and Assets.
  • Assign Job On Map.
  • Route optimization.
  • Alerts and Reports.
  • Fleet Management.
  • Send crew picture to the customer.
  • Historical data analysis using breadcrumb trail.
  • Real-time tracking vehicle/employee movements.
  • Ability to define routes, and assign stops to the routes.
  • Productivity improvement of supervisor, dispatcher, and field workforce.
  • Reduce driving on the roads by obtaining optimized routes and driving directions.
  • Increase number of stops/jobs due to increased efficiency.
  • Increase customer satisfaction by giving them real-time location and status of the field technician.
  • scheduled to visit their house.
Field workforce

  • Paper-based process
    the end to end process is not fully
    automated
    available solutions are generic and do not meet utility specific needs
Paper-based processor partially digitized process.
  • Fully Configurable.
  • SMP platform.
  • 25+ Utility specific processes.
  • Map, Routing, Inventory, messaging etc…
  • Real-time and will work offline.
  • Digital transformation of all the processes related to the Utility industry.
  • Works Online or Offline and Syncs real-time with any back-end system.
  • Pre-packaged app minimizing implementation.
  • Timelines resulting in the early realization of ROI to business.
  • Fully responsive and device agnostic application
  • Reduces total cost of ownership up to 80%
Field workforce

  • Available solutions are generic and do not meet industry specific needs.
  • Paper-based process accounting for redundancy of data and manual errors.
  • Increased turnaround time for equipment release to production causing lower production throughput.
  • Paper-based approval process increases overall maintenance window.
Paper-based processor partially digitized process.
  • Fully Configurable.
  • One application for preventive, corrective and breakdown maintenance.
  • Map, Routing, Inventory, Messaging etc..
  • Real-time and will work offline.
  • Digital transformation of all the processes related to the Utility industry.
  • Works Online or Offline and Syncs real-time with any back-end system.
  • Pre-packaged app minimizing implementation.
  • Timelines resulting in the early realization of ROI to business.
  • Fully responsive and device agnostic application.
  • Reduces total cost of ownership up to 80%
Field workforce

  • Paper-based data entry during inspection process which is more prone to manual errors.
  • Additional efforts to enter the same data in SAP system or other backend systems.
  • Locating the right asset due for inspection especially in the asset-heavy industries.
  • No validation to ensure all the inspection checkpoints are covered during the physical inspection.
Paper-based processor partially digitized process.
  • End to end Inspection workflow to capture inspection parameters, geocodes and images.
  • Display of Inspection jobs on the map.
  • Description of the route to the job, according to priority and messaging to get real-time alerts from head office.
  • Barcode enabled.
  • Develop Asset inventory for new assets.
  • Mobile application covering end to end SOP for Asset Inspection.
  • Fully responsive offline application.
  • Pre-packaged app minimizing implementation timelines resulting in the early realization of ROI to business.
  • Fully configurable UI from the backend.
  • Reduces total cost of ownership up to 80%.
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