Crave Electronic Signature

Crave InfoTechCrave Electronic Signature

cSIGN

Electronic Signature Capture for improved customer service with cSign!

Crave Electronic Signature Capture is an SAP-integrated solution designed to capture customer signature electronically and store them directly into SAP, eliminating paperwork and billing disputes.

REQUEST FOR BROCHURE

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cSIGNElectronic Signature Capture for improved customer service

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REQUEST FOR BROCHURE

REQUEST FOR SUCCESS STORY

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Situation

  • Customer proof of signature is required for billing additional services provided by the field workforce. When signature is taken via paper or forgotten, customer disputes are common.

Challenges

  • Paper based process is not effective to manage customer services.
  • Document management is incredibly difficult when the call volume (and amount of paper work) is large.
  • Paper signatures can be lost and disputed.
  • Organization of all material and resending to customer is time consuming
  • Risk of customer dissatisfaction and chances of litigations from mishandled signatures.

Solution Innovation

  • Novel features such as SAP Cloud Platform integration.
  • Capture customer signature, display order details, enter the details of the work done, and the image of the work
  • Capture the work performed at customer site, including requesting the existing order details real-time.
  • Instantly sync confirmed delivery and signature with database.
  • Bar code scanning functionality can be enabled as needed

Value Drivers

  • Instantly capture and store signatures via mobile.​
  • Eliminate loss from completion of work disputes. ​
  • A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%.​
  • Completely scalable technology that grows with the business.​
  • Digitize the signature process to eliminate billing disputes and paper processes.
  • Real time reporting.
  • Proof of receipt via email or Bluetooth enabled printing
  • Fully configurable UI from the back-end
  • Multi-lingual capabilities
  • Fully responsive with iOS, Android, Tablet, etc. out of the box

Solution Environment

ELECTRONIC SIGNATURE

Electronic Signature Capture for improved customer service with cSign! Crave Electronic Signature Capture is an SAP-integrated solution designed to capture customer signature electronically and store them directly into SAP, eliminating paperwork and billing disputes.

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