Flexible Scheduling

Crave InfoTechFlexible Scheduling

Make appointment scheduling process more efficient using cScheduling!

ABAP bolt on developed to simplify the workforce scheduling process fully integrated with front office process to present the appointments available at that moment. The module is fully flexible to accommodate changes to the workforce schedule and appointment slots to enhance the relationship between customer service and the work execution team, most suitable to respond to the emergency situations in time without waiting for transports and system delays. The key features of this add-on are:

  • User friendly custom transaction to maintain task and skills, task duration, and travel time calculation
  • Fully integrated with CIC0 and CRM front office process
  • Appointment scheduling through, CIC0, CRM or IVR
  • User can view work center data based on Day and Work Center
  • Ability to make the Adjustment in Schedule by Day
  • Ability to create Schedule by work center
  • Appointment slot display is configurable up to 50 days
  • Updates notification and or Work order operation for each appointment schedule, updated or cancelled to reflect the accurate count of the availability of the resources
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