Crave InfoTech’s Field Service Manager (cFSM) helps the high-performing utility efficiently manage after-sales services. Using cFSM to build and control technician schedules create more-efficient operations which work to improve service performance and increase customer satisfaction. Usage of application is to manage the Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs. Job routing using HERE, Google, ESRI map integration.
Challenges
- Field Services are predominantly paper-based or via a complicated mobile application
- Real time tracking of field workforce is not possible
- Wasted work hours and delays in job completion create poor customer satisfaction
- UI is built specifically for one type of device and needs extensive effort to change
Our Innovations And Solutions
- Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform
- Real time information such as Notifications, Order Operation, Work History, Pending Jobs etc. available to maintenance personnel to be more productive
- Novel functions include Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs
KEY FEATURES
SAP Certified Mobile Solution
SAP Certified Mobile Solutions that offers out-of-the-box integration with the SAP Plant Maintenance Module.
Cutting Edge User Experience
Boost employee productivity, reduce training and change management costs with an easy to use native and browser-based user experience.
Data & Business Process Validations
Leverage existing SAP Validations and instantly configure additional validations both for online and offline scenarios.
Fiori based UI
Fiori based UI fully integrates with SAP Cloud Platform, SAP PM, QM, and HCM
Fully Configurable with RACE
Achieve customization of your unique business requirements with our Rapid App Configurator Engine – RACE™ toolkit.
Industry Specific
Unparalleled flexibility to zero in on the specialized, industry requirements with RACE™. Industry specific customization enabled.
Our Value Drivers
- A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%
- Completely scalable technology that grows with the business
- Keep employee performance and satisfaction high with configurable, user-friendly interface
- Customizable for any industry specific workflow
- Get immediate access to quantitative information that will create accountability for your employees, increase productivity, and make workflow more efficient
- Multi-lingual capabilities
- Fully responsive with iOS, Android, Tablet, etc. out of the box
Success Story
A leading pharmaceutical company is aggressively working on the digital transformation initiative using Crave InfoTech’s mobility solutions to increase the process efficiency, improve user experience and also meet the Regulatory Compliance
Solution Environment
