Field Service Manager
Digital Transformation for Utility Field Workforce!
Crave InfoTech’s Field Service Manager (cFSM) helps the high-performing utility efficiently manage after-sales services. Using cFSM to build and control technician schedules create more-efficient operations which work to improve service performance and increase customer satisfaction. Usage of application is to manage the Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs. Job routing using HERE, Google, ESRI map integration.
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Manage Field Workforce with greater efficiency through cFSM
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REQUEST FOR BROCHURE
Situation
- Current solutions are either paper based or semi automated, resulting in extensive manual work, errors, customer dissatisfaction, and delay in recovery of bills.
Challenges
- Field Services are predominantly paper based or via a complicated mobile application.
- Real time tracking of field workforce is not possible
- Wasted work hours and delays in job completion create poor customer satisfaction.
- UI are built specifically for one type of device and need extensive effort to change.
Solution Innovation
- Seamless integration with SAP Cloud Platform, CRM, and SAP ERP.
- Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform.
- Real time information such as Notifications, Order Operation, Work History, Pending Jobs etc. available to maintenance personnel to be more productive
- Novel functions include Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non-Pay, Customer Complaint Investigation, Disconnection and Reconnections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and Completed Jobs.
Value Drivers
- A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%.
- Completely scalable technology that grows with the business.
- Keep employee performance and satisfaction high with configurable, user-friendly interface.
- Customizable for any industry specific workflow
- Get immediate access to quantitative information that will create accountability for your employees, increase productivity, and make workflow more efficient
- Multi-lingual capabilities
- Fully responsive with iOS, Android, Tablet, etc. out of the box
Solution Environment
