Take complete control of order fulfilment process with real-time visualisation to ensure on-time delivery and improve customer satisfaction.
In the customer service request process, the customer initiates a connection request. This request needs to be processed within a promised delivery date to prevent customer churn. The process is complex with multiple departments responsible to identify feasibility, for customer verification, to check credit history of the applicant, schedule an appointment for installation and configuration and invoicing.
In this smart process application, built using SAP Operational Process Intelligence, you will see how a services manager at a major telecommunication company, gains real time insights into broadband service requests process and ensures service requests are processed on time by acting proactively when an order is stuck and prevent customer churn.
Please follow and like us: