Take complete control of meter to cash process by gaining real time visibility to monitor and prevent revenue leakage.
In the meter to cash process a shared services group within a utility company is responsible for meter readings, billing, invoicing, payment, call center and front office. It’s all about making sure that bills are created based on reliable meter readings and that at the end the customer pays on or before the due date. The meter to cash process is a big process as it spans across multiple systems (CRM, ERP, IS Utility) and is extremely critical as it prevents revenue leakage.
In this smart process application, built using SAP Operational Process Intelligence, you will see how a project manager, at a major utility company, gains real time insights into the meter to cash process and is able to resolve bottlenecks to meet the service level agreement and prevent revenue leakage.