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Utilities

asset tracking system

Utilities

Crave InfoTech’s Asset Tracking Solution is a one package solution with hardware, software and implementation services. This application helps the client to track their movable and immovable assets geographically and enjoy tremendous cost savings due to greater efficiency. The Asset Tracking Solution will help track your vehicles, immovable assets (transformers, poles, hydrants, mains etc), show reports, track real-time current locations, addresses, and routes driven. You will have the opportunity to accurately monitor the driver, vehicle efficiency and productivity 24 hours a day, 7 days a week, using real time or stored data.

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Utilities

This solution allows tracking your vehicle and the drivers in the field using GPS technology.

Traditionally utility workforce is a labor force with lot of challenges to implement the changes.

Vehicle tracking : This solution makes it easier to implement these changes on management, supervisor dispatches and field workers. Managers can obtain real time and historical report of the movement of vehicles, receive alerts for predefined warning conditions like speeding, excessive idling, route deviation, and excessive out of range. In addition this application can help maintaining the health of the vehicle if customer decides to track OBD II vehicle bus data. With the help of ODB II information we can predict the maintenance requirement using more advanced information and help fleet managers making decision of expensive repairs.

Job tracking and map based dispatch : Using this solution utility industry will be able to track all type of Jobs on the Map; Emergency leakage, Meter maintenance, Meter reads, Connections & Disconnections, Payments & Collections, customer complaints etc. Dispatchers & Supervisors will be able to see jobs and their real time statuses on the Map alongside the vehicles. This will simplify decision making process of assigning jobs on the map and eliminate contacting on radio and expensive phone calls. Once assigned system automatically send jobs to the mobile device of the assigned technician if he is equipped with the mobile application. This eliminates any manual delays and verbal miscommunication. Field technician will know urgency of the job based upon the priority assigned by dispatcher / supervisor. Dispatcher/Supervisor can simulate routes for specific technician for the jobs assigned.

Field routing : With the help of routing application field technician can obtain routing. Field routing application allow user to decide his own sequence of the jobs and then obtain driving directions. The application is equally capable of prioritizing optimized route based upon predefined criteria’s. (Specific to each mobile user) including avoiding toll roads, avoiding highways, priority of jobs, type of jobs.

Our proprietary algorithm will define most optimum route based upon these parameters and the appointment time for a technician. These factors ensure that high priority, and high delinquency customers are attended first without losing appointment time with optimized driving route. Routing application has out of the box integration with most of the mobile applications using predefined API’s.

We are partnered with several GPS hardware vendors to integrate the Asset tracking application with range of hardware choices for acquiring the location of the vehicle. We help you choosing the right hardware based upon your specific needs.

Flexible Scheduling

Make appointment scheduling process more efficient using cScheduling !

ABAP bolt on developed to simplify the workforce scheduling process fully integrated with front office process to present the appointments available at that moment. The module is fully flexible to accommodate changes to the workforce schedule and appointment slots to enhance the relationship between customer service and the work execution team, most suitable to respond to the emergency situations in time without waiting for transports and system delays. The key features of this add-on are:

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Flexible scheduling

  • User friendly custom transaction to maintain task and skills, task duration, and travel time calculation
  • Fully integrated with CIC0 and CRM front office process
  • Appointment scheduling through, CIC0, CRM or IVR
  • User can view work center data based on Day and Work Center.
  • Ability to make the Adjustment in Schedule by Day.
  • Ability to create Schedule by work center.
  • Appointment slot display is configurable up to 50 days.
  • Updates notification and or Work order operation for each appointment schedule, updated or cancelled to reflect the accurate count of the availability of the resources.

Flexible Dispatch

Better and accurate way of managing the SAP activity using cDispatch !

Flexible dispatch is a one stop dispatch cockpit where dispatcher can manage all the activities he needs to perform in SAP including:

Key features

  • Managing Master data.
  • Managing work pool – notification and orders.
  • Dispatch work to the workforce.
  • Print work packet.
  • Create Task list from the work completed.
  • KPI reporting.

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Flexible Dispatch

Dispatch work to the workforce
  • User can search the notification or orders based upon
    • Notification Type, Notification Number, Start Date, End date etc..
    • Planner Group, Planning Plant, Priority, Functional Location etc..
    • Collection related parameters including amount owed, payments due, installment plans in place etc…
  • The output of the search is an ALV grid which can be sorted using all the columns available.
  • Create new order.
  • Single or multiple row selection to perform functions like mass update, assign, un-assign, release.
  • Link existing orders to the notifications.
  • Mass change : This function allow mass update of following fields on notification or order
    • User Status.
    • Main work center.
    • Required Start date.
    • Required end date.
    • Required Start time.
    • Required end time.
    • Priority.
    • Person responsible.
  • Recommendation: System will recommend up to 5 field workers with % match based upon skills, availability, shift, proximity to the job location and help dispatcher to make right decision.
FSM

Field Service Manager

Digital Transformation for Utility Field Workforce!

Crave InfoTech's Field Service Manager (cFSM) helps the high performing utility efficiently manage after-sales services. Using cFSM to build and control technician schedules creates more-efficient operations which work to improve service performance and increase customer satisfaction. Usage of application is to manage the Service order completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Removal, Exchanges, Turn On, Turn Off, Shut Off Non Pay, Customer Complaint Investigation, Disconnection and Re-connections, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, Pending and completed Jobs. Job routing using HERE, Google, ESRI map integration.

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Field Service Manager

Key Features
  • Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform
  • Specially designed for field workforce to capture completion for 45+ Processes, Timesheet, Meter Reading Details. Update and create new notification or work order from the field.
  • Real time information such as Notifications, Order Operation, work History, pending Jobs etc. available to maintenance personnel to be more productive.
  • Provides flexibility to field users to customize user interface to best fit their needs through configurable design and helps reduce the vendor dependency.
  • Device agnostic solution and designed to work in online as well as offline mode.
  • Map, Routing, Inventory and Messaging.

Maintenance Management

Digital transformation of Maintenance Process through cMaintenance !

Crave InfoTech Maintenance convert paper-based maintenance activities for prevention, correction, and breakdown into an information technology system which utilizes mobility features. Our solution collects all maintenance activities so that data and knowledge can improve efficiency.

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Maintenance Management

Key Features
  • Specially designed for maintenance workforce to capture work completion, time confirmation, and measurement details. Update and create new notification or work order from the field.
  • Real time information such as notifications, order operation, work history, pending jobs etc. available to maintenance personnel to be more productive.
  • Provides flexibility to maintenance users to customize User Interface to best fit their needs through configurable design and helps reduce the vendor dependency.
  • Device agnostic solution and designed to work in online as well as offline mode.
  • Map, Routing, inventory, and messaging.
Tracking of products

Assets Tracking

Digital Transformation of Tracking Vehicles, Jobs and Assets using cTrack !

Crave InfoTech's cTrack-n-Trace is an integrated solution providing Flexible Work Scheduling, Field Service Manager and Asset Tracking. The solution has been specially designed keeping in mind the challenges faced by service centric organizations. Below are the silent features of this solution:

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Assets Tracking

Key Features
  • Real time geo positioning of fixed and movable assets using GPS technology.
  • Job tracking and job assignment.
  • Route optimization, Vehicle immobilization, Geo fencing, Route deviations, Real time traffic conditions and alerts.
  • Vehicle maintenance plan and capturing maintenance details.
  • Monitoring of Vehicle parameters such as ignition On/Off, speed, fuel sensing, driving pattern etc.
  • Historical data analysis using bread crumb trail functionality allows investigation of customer complaints, discipline workforce based upon auditable information, defend workforce against false allegations.
  • Built-in scenarios applicable to service industry.
  • Pre-packaged app minimizes implementation timelines and supports realization of early ROI.
Warehouse image

Warehouse Management

Streamline Warehouse Management Processes using cWarehouse !

The warehouse management mobile app is designed to be used by warehouse and shop floor personnel to execute day to day transactions in the warehouse. The app can also be used to run stock check reports on demand and execute the physical inventory process.

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Warehouse Management

Key Features
  • cWarehouse offers an optimum solution to digitally transform following warehouse transactions using handheld devices:
    • Warehouse Processes: Warehouse Bin Creation, Bin to Bin Transfer, Transfer Order Confirmation, Bin Level Cycle Count, Stock Check Report at Bin Level.
    • Inventory Processes: Goods Receipt and Reversal, Goods Issue, Storage Location Transfer Posting, Plant Transfer Posting, Stock Check, Physical Inventory, Goods Issue to Scrap.
  • Application is fully integrated with ESS and SAP B1.
  • Label printing through mobile using bluetooth printers.
  • Fully configurable application through back-end to best match business specific UI and functional requirements.

Asset Inspection

Digital Transformation of Mobility Solution Using cInspect !

Crave Asset Inspection solutions covert paper-based maintenance activities for prevention, correction, breakdown and calibration into an information technology system which utilizes mobility features.

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Asset Inspection

Key Features
  • Complete Inspection workflow built inside the cInspect mobile app for maintenance personnel.
  • Configurable Industry specific asset list, job details. Inspection Checklist as per standard operating process (SOP) and Inspection types recommended by asset manufacturers as applicable.
  • Inspection jobs displayed on the map to ease the location tracking.
  • Provision to capture the Lat Long coordinates (position) through GPS functionality.
  • Directions to route to the job, according to priority and messaging to get real time alerts from head office.
  • Capture asset photo before and after inspection for records and analysis/training purpose.
  • Bar code enabled.
  • New assets can be scanned and added in the asset inventory.
Equipment maintainance

Equipment Maintenance

Maintain equipment history and mange maintenance activities effectively using Equipment Maintenance !
  • Forecast your preventive maintenance schedule based on maintenance frequency.
  • This add-on helps manage master data records for all equipment, in-house as well as customer-owned.
  • Ensures timely, consistent and optimum preventive and corrective maintenance activities for each asset.
  • Maintains a record of the work order history and maintenance cost.
  • Manages warranty information and eliminates unnecessary in-house maintenance cost.
  • Helps in the preparation of reports related to asset management.
Auto Invoice

Invoice Automation

Avoid invoicing delays using Invoice Automation !
  • User defined filtering criteria e.g. Business Partner & Cost Center Dimensions.
  • Ability to choose multiple documents from filtered output to convert into invoices.
  • Can be scheduled to run in background mode.
  • Combine multiple documents into one invoice.
Invoice matching

Invoice Matching

Make invoice matching process more efficient using Invoice Matching !
  • Provides flexibility in defining tolerance for reconciliation.
  • Highlights records which do not fall in the tolerance band.
  • Reduces manual intervention for improved accuracy.
  • Enhances productivity by minimizing the time spent on manual work.
ABC Analysis

ABC Analysis

ABC Analysis for better decision making !
  • Configurable ABC analysis parameters.
  • Can be scheduled as a batch to run in auto.
  • Updates each material master with ABC classification.
GR Matching

GR Matching

Make GR matching process more efficient using GR Matching !

Our solution helps to keep record of task performed to resolve equipment failure and restore it to operational condition.
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SAP Approval

Digital Transformation of Approving Process using cApproval !

cApproval is Single app addressing 20+ approvals related to HR, Sales, Finance, Supply Chain Management, and EAM. It has Standard approval flow with provision to Approve, Reject and Forward. The app is configurable as per industry specific business flow with integrated Alert and Messaging functionality.

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SAP Approval

Key Features
  • Ability to approve, reject or forward.
  • List of key processes:
    • PR and PO
    • Service Entry
    • Payment Approval
    • Project Approval
    • Invoice Approval
    • Notification Approval
    • Work Order Approval
    • Sales Order for Credit
    • Leave and Timesheet
    • Cart Approval
Signature

Customer Signature

Electronic Signature Capture for improved customer service !

Crave Electronic Signature Capture is an SAP integrated solution designed to capture customer signature electronically and store them directly into SAP, eliminating paperwork and billing disputes.

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Customer Signiture

Key Features
  • C-SIGN (Signature Capture Application) digitally transform the end to end process to capture the work performed at customer site including requesting the existing order details from the ERP system real-time.
  • It displays order details, enter the details of the work done, educate customer about the service details and the cost associated with that, capture customer signature and the image of the work.
  • Bar code scanning functionality can be enabled as needed.
  • Bluetooth mobile printing enabled for customer copy.
CHMS image

Human Capital Management

Make HR process more efficient using cHCM !

In today’s competitive market, it’s essential for HR to pioneer efficiency and set the workforce up for success. With cHCM, you can measure and analyze HR processes anytime and anywhere. Gain valuable workforce insights to reduce risk, optimize processes, and use fact-based decisions to invest in talent. Help management drive your company’s effectiveness into the future.

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Human Capital Management

Key Features
  • Ability to approve, reject or forward.
  • List of key processes:
    • Recruitment
    • Performance
    • Time Confirmation
    • Scheduling
    • Leave
    • Loan
    • Choice Pay
    • Billing
Auto Invoice

Crystal Report to Business Object

Convert your existing Crystal Reports to BO reports through automated process !

Crave InfoTech has developed Crystal Migration Tool to speed up migration process Read report definitions of 1000s of crystal reports and create consolidated list of complete report metadata in few minutes Create BO Universe automatically that supports all the crystal reports.

cDashboard

Critical Business Information on finger tips for CXOs through cDashboard
  • Description: Solution offers real time update of the critical business parameter on the mobile.
  • Input data from SAP or non-SAP source can be accepted.
  • Push notifications can be enabled for specific events.
  • Fully configurable alert parameters and color codes based the control limits of the parameters.

Contact Us

NEW JERSEY

  • 15 Corporate Pl S #104 Piscataway Township, NJ 08854
  • shrikant@craveinfotech.com
  • 1-844-CRAVEIT (272-8348)

PUNE

  • Software Technology Parks of India, P-1, Unit 2-A, Rajiv Gandhi InfoTech park, MIDC, Hinjewadi Phase-1, Pune-411057
  • Sales / Marketing: +91 7875 446 722
  • contact@craveinfotech.com
  • Career: +91 7030542288
  • Email: hr@craveinfotech.com

NAGPUR

  • Plot No.87, Behind Jupitar Convent, Sawarkar Nagar, Khamla Road, Nagpur, (MH)440015
  • Sales / Marketing: +91 7875 446 722
  • contact@craveinfotech.com
  • Career: +91 7030542288
  • Email: hr@craveinfotech.com
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